Is Purple Down? Check the current Purple status

Purple is operational

Updated

Purple not working for you?

Monitoring Purple since June 2023. Learn more

Monitoring 19 Purple services and regions

0 incidents in 2025

Current Purple official ongoing incidents

No incidents reported in Purple's status page

IsDown pulls data from Purple's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Purple issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Purple problems

  • B

    Barbara

    about 1 month ago

    I can't log to my Purple Id

  • H

    Harry

    about 2 months ago

    Not working Says on screen unable to contact url

  • B

    Becky

    2 months ago

    Nothing will play, just a blue circle going round despite trying movies, live tv, sky. Please help

  • G

    Gypsie

    3 months ago

    Keeps freezing and takes 5 mins to open anything

  • M

    Michelle

    3 months ago

    not loading then freezing

  • A

    Adam

    3 months ago

    purple keeps loading, so no picture.

  • E

    Edward

    3 months ago

    App on fire stick keeps on dropping out (looping) and restarting loosing about 20 seconds then repeating previous content .I only watch live content eg sport

  • M

    Martin

    5 months ago

    I have the purple player app on my iPad and today I can not play any movies or series ect it just buffers and a black screen i have cleared data and also deleted the app and reinstalled it still no good please help

  • J

    Jeremy

    6 months ago

    I can't search or change my preferences and it shows none of my likes or conversations with the 4 people I matched with

  • P

    Paramita

    7 months ago

    This app is not opening for few days, showing retry and I need it urgent. So please figure it out and solve the problem.

  • L

    liam

    7 months ago

    unable to login please try again later

Purple outage history

IsDown has tracked 5 incidents since started monitoring Purple status in June 2023.

  • Oct 30 2024

    4 months ago · lasted about 1 hour

    The issue has been identified and a fix is being implemented. More details

  • Jul 19 2022

    over 2 years ago · ongoing

    We are currently investigating this issue. More details

  • May 05 2022

    almost 3 years ago · ongoing

    The Portal API had downtime between 15:25 and 17:16. This was due to an update to the platform causing a configuration issue. This has now been resolved. More details

  • Jun 2023 ...
    IsDown started monitoring Purple status

    We've tracked and collected 5 incidents since started monitoring Purple status

Sign up and check all outage history

Purple outages in the last 30 days

Number of Incidents

0 issues

Last incident

133 days ago

Having problems with Purple? What can you do?

  1. First, stay calm.

    • We know it's stressful when Purple is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Purple already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Purple status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Purple is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
Official Status Pages + User Reports

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Stay informed about Purple status changes

IsDown offers an easy way to monitor Purple with maximum flexibility

Major Outages Notifications

IsDown monitors Purple for major outages. A major outage is when Purple experiences a critical issue that severely affects one or more services/regions. When Purple marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Purple status page for minor outages. A minor outage is when Purple experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Purple status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Purple publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Purple and all their 19 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Purple and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Purple down today?

Purple isn't down. You can check Purple status and incident details on the top of the page. IsDown continuously monitors Purple official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Purple status?

Purple is currently operational. You can check Purple status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Purple outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Purple slow today?

Currently there's no report of Purple being slow. Check on the top of the page if there are any reported problems by other users.

How are Purple outages detected?

IsDown monitors the Purple official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Purple outage?

Purple last outage was on October 30, 2024 with the title "Access / Splashpages inaccessible"

Purple not working for you? How do I know if Purple is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How can I check Purple status and outages?
Why use IsDown to monitor Purple instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Purple and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
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