Outage in Puzzel
Puzzel Case Management Incident
Resolved Major
May 16, 2025 - Started 11 months ago
- Lasted about 3 hours
Incident Report
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service.
Customers hosted on Puzzel's private cloud may be experiencing a 500 error message within Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Customers hosted on Puzzel's private cloud may be experiencing a 500 error message within Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel ProductsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
11 months ago - at 05/16/2025 12:35PM
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service.
Customers hosted on Puzzel's private cloud may be experiencing a 500 error message within Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
11 months ago - at 05/16/2025 01:11PM
Puzzel engineers have identified the issue causing 500/404 error messages within Puzzel Case Management and are working to resolve the issue.
11 months ago - at 05/16/2025 02:02PM
Puzzel engineers are continuing to work to resolve the incident affecting Puzzel Case Management for customers hosted on Puzzel's private cloud.
We apologise for the potential impact of this incident on you and your business.
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