Outage in Puzzel
Puzzel Case Management Incident
Resolved Major
May 16, 2025 - Started 16 days ago
- Lasted about 3 hours
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Outage Details
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service.
Customers hosted on Puzzel's private cloud may be experiencing a 500 error message within Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Customers hosted on Puzzel's private cloud may be experiencing a 500 error message within Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel ProductsLatest Updates ( sorted recent to last )
16 days ago - at 05/16/2025 12:35PM
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service.
Customers hosted on Puzzel's private cloud may be experiencing a 500 error message within Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
15 days ago - at 05/16/2025 01:11PM
Puzzel engineers have identified the issue causing 500/404 error messages within Puzzel Case Management and are working to resolve the issue.
15 days ago - at 05/16/2025 02:02PM
Puzzel engineers are continuing to work to resolve the incident affecting Puzzel Case Management for customers hosted on Puzzel's private cloud.
We apologise for the potential impact of this incident on you and your business.
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