Outage in Puzzel
Puzzel Conversational Intelligence Incident Notification
Resolved Minor
March 31, 2026 - Started about 18 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Puzzel's Conversational Intelligence service experienced a disruption caused by a third-party provider issue, affecting customers' ability to import new conversations, play back audio, and generate key-topics sessions. The incident lasted 2.8 hours while Puzzel engineers worked directly with the provider to resolve the underlying problem.
We are currently experiencing a service disruption affecting Conversational Intelligence. This is caused by an ongoing issue with one of our providers, who are actively working on resolving the underlying issue.
Conversational Intelligence customers may be experiencing issues with new conversations not being imported, audio playback being unavailable and key‑topics sessions not being generated.
Puzzel engineers are in direct contact with the provider, and our teams will continue to monitor and provide updates as they become available.
We apologise for the potential impact of this incident on you and your business.
Conversational Intelligence customers may be experiencing issues with new conversations not being imported, audio playback being unavailable and key‑topics sessions not being generated.
Puzzel engineers are in direct contact with the provider, and our teams will continue to monitor and provide updates as they become available.
We apologise for the potential impact of this incident on you and your business.
Components affected
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Latest Updates ( sorted recent to last )
about 18 hours ago - at 03/31/2026 03:21PM
We are currently experiencing a service disruption affecting Conversational Intelligence. This is caused by an ongoing issue with one of our providers, who are actively working on resolving the underlying issue.
Conversational Intelligence customers may be experiencing issues with new conversations not being imported, audio playback being unavailable and key‑topics sessions not being generated.
Puzzel engineers are in direct contact with the provider, and our teams will continue to monitor and provide updates as they become available.
We apologise for the potential impact of this incident on you and your business.
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