Puzzel's Conversational Intelligence service experienced delays in conversation imports, affecting customers across Products and Additional Services for approximately 21.7 hours. Engineers investigated and worked to resolve the issue. No further detail on root cause or resolution steps was communicated during the incident.
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Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Conversational Intelligence service.
Customers may be experiencing a delay in conversation imports to Conversational Intelligence.
Updates will be provided once we have more information regarding the incident.
We apologise for the potential impact of this incident on you and your business.
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