Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
July 29, 2026 - Started 11 days ago
- Lasted 12 minutes
Incident Report
Summary AI Generated
**Puzzel – Agent Application Access Issue** A minor incident lasting approximately 12 minutes affected Puzzel Contact Centre services, specifically impacting access to the Agent Application across Products and Voice Channel Regions. The Operations team investigated the issue as a priority and it was resolved within the same timeframe.
We are investigating and seeking to resolve an incident which may be affecting your Puzzel Contact Centre services.
Customers may be experiencing issues accessing the Agent Application.
Our Operations team are currently investigating this issue as a priority.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
Customers may be experiencing issues accessing the Agent Application.
Our Operations team are currently investigating this issue as a priority.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
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Latest Updates ( sorted recent to last )
11 days ago - at 07/29/2026 01:02PM
We are investigating and seeking to resolve an incident which may be affecting your Puzzel Contact Centre services.
Customers may be experiencing issues accessing the Agent Application.
Our Operations team are currently investigating this issue as a priority.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
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