Puzzel Incident Notification

We are investigating and seeking to resolve an incident which may be affecting your Puzzel Case Management (PCM) service.

PCM customers may be experiencing the status of some tickets incorrectly showing as closed.

PCM Developers are currently working to resolve this as a priority.

Updates will be provided every 60 minutes until the incident is resolved.

We apologise for the potential impact of this incident on you and your business.

Puzzel Case Management (PCM) Developers have identified a fix and are currently working on applying this to all affected customers as a priority.

Updates will be provided every 60 minutes until the incident is resolved.

We apologise for the potential impact of this incident on you and your business.

Puzzel Case Management (PCM) Developers are continuing to work on applying a fix to all affected PCM customers. A further update will be provided once the incident is resolved. We apologise for the potential impact of this incident on you and your business.

Puzzel Case Management (PCM) Developers are continuing to work on applying a fix to all affected PCM customers. Some customers may experience incorrect number of open tickets and incorrect ticket status. We apologise for the potential impact of this incident on you and your business.

Puzzel Case Management (PCM) Developers are working on re-indexing all affected tickets for customers experiencing incorrect number of open tickets and/or incorrect ticket status. We apologise for the potential impact of this incident on you and your business.

Puzzel Case Management (PCM) Developers are continuing to work on re-indexing all affected tickets for customers experiencing incorrect number of open tickets and/or incorrect ticket status. We apologise for the potential impact of this incident on you and your business.

Re-indexing of all affected tickets for customers experiencing incorrect ticket counts or statuses is still in progress. We will provide an update once it is complete.

We apologise for the potential impact of this incident on you and your business.

Puzzel Case Management (PCM) Developers have applied a fix to all affected PCM customers, and the final stage of re-indexing of incorrect ticket statuses will be completed overnight. We apologise for the potential impact of this incident on you and your business.

The re-indexing is not yet completed, so some Puzzel Case Management customers may still experience incorrect ticket statuses in Puzzel Case Management.

We will update you once the re-indexing is confirmed as completed.

We apologise for the potential impact of this incident on you and your business.