Puzzel Incident Notification

We are investigating and seeking to resolve an incident which is affecting our Puzzel Contact Centre service for some customers. Customers may be experiencing delays in allocating requests to available agents. Our Platform team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business

Our Platform and Development teams are continuing to investigate the incident affecting the Puzzel Contact Centre service affecting some customers. Customers may experience delays in allocating requests to available agents. We are working to identify the root cause and will provide further updates as soon as possible.

We apologise for the potential impact of this incident on you and your business.

We have applied a fix to address the incident affecting the Puzzel Contact Centre service. Monitoring indicates that normal service has resumed. We will continue to monitor services and will update you once the incident has been confirmed as resolved.

Following a period of monitoring, Puzzel engineers have confirmed that the incident affecting the Puzzel Contact Centre service for some of our customers is now resolved and normal service has resumed.

Please accept our apologies for the impact of this incident on you and your business.

We are currently experiencing a recurrence of the incident affecting the Puzzel Contact Centre service for some customers. Our Platform and Development teams are actively investigating the issue. Customers may experience delays in allocating requests to available agents, and we will provide updates as soon as more information is available.