Outage in Puzzel

Puzzel Incident Notification

Resolved Minor
October 08, 2025 - Started 2 days ago - Lasted about 4 hours

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Outage Details

We are investigating and seeking to resolve an incident which may be affecting Puzzel SMS services.

Our Operations team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel Additional Services
Latest Updates ( sorted recent to last )
2 days ago - at 10/08/2025 08:34AM

We are investigating and seeking to resolve an incident which may be affecting Puzzel SMS services.

Our Operations team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

2 days ago - at 10/08/2025 08:42AM

Puzzel engineers have applied a fix for the incident affecting Puzzel SMS services and normal service has resumed.

Some customers may still be experiencing delays in SMS delivery as the queued SMS are being processed.

Please accept our apologies for the impact of this incident on you and your business.

2 days ago - at 10/08/2025 09:08AM

Some customers may still experience issues with Puzzel SMS services.

Our Operations team are continuing to investigate this as a priority.

We apologise for the potential impact of this incident on you and your business.

1 day ago - at 10/08/2025 10:24AM

Puzzel engineers are continuing to work to resolve the incident affecting Puzzel SMS services.

We apologise for the potential impact of this incident on you and your business.

1 day ago - at 10/08/2025 11:57AM

Our engineers continue to work to resolve the incident affecting Puzzel SMS services.

We apologise for the potential impact of this incident on you and your business.

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