Outage in Puzzel
Virtual Agents Incident
Resolved Minor
May 22, 2026 - Started 9 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Puzzel's Virtual Agent service experienced a 5-hour outage affecting customers hosted in Scaleway, with chatbots becoming unavailable or unresponsive due to a disruption at their infrastructure provider's data center. The incident impacted the Products component and caused business disruption for affected customers. Services recovered after the infrastructure provider resolved the underlying data center issue.
We are investigating an incident affecting our Virtual Agent service for customers hosted in Scaleway.
Some customers are experiencing chatbots being unavailable or unresponsive.
The issue is caused by a disruption at our infrastructure provider's data centre.
Services are recovering and we are monitoring closely.
You can follow our infrastructure provider's status page for live updates: https://status.scaleway.com/incidents/qkj49g6g3ykp
We apologise for the disruption this is causing to you and your business.
Some customers are experiencing chatbots being unavailable or unresponsive.
The issue is caused by a disruption at our infrastructure provider's data centre.
Services are recovering and we are monitoring closely.
You can follow our infrastructure provider's status page for live updates: https://status.scaleway.com/incidents/qkj49g6g3ykp
We apologise for the disruption this is causing to you and your business.
Components affected
Puzzel ProductsTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
9 days ago - at 05/22/2026 09:52AM
We are investigating an incident affecting our Virtual Agent service for customers hosted in Scaleway.
Some customers are experiencing chatbots being unavailable or unresponsive.
The issue is caused by a disruption at our infrastructure provider's data centre.
Services are recovering and we are monitoring closely.
You can follow our infrastructure provider's status page for live updates: https://status.scaleway.com/incidents/qkj49g6g3ykp
We apologise for the disruption this is causing to you and your business.
Latest Puzzel outages
Puzzel Incident Notification - 5 days ago
Puzzel Incident Notification - 17 days ago
Puzzel Incident Notification - 19 days ago
Puzzel SMS Incident Notification - 23 days ago
Puzzel Contact Centre Incident - 27 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
