Puzzel Incident Notification

We are currently investigating reports of silent calls affecting some customers in Denmark, impacting Contact Centre and Sales Intelligence.

Thank you for your patience. We will provide more information as soon as we have an update on the investigation.

We are continuing to investigate reports of silent calls affecting some customers in Denmark, impacting Contact Centre and Sales Intelligence.

We are in dialogue with one of our vendors as part of the investigation.

Thank you for your patience. We will provide more information as soon as we have an update.

We are continuing to investigate reports of silent calls affecting some customers in Denmark, impacting Contact Centre and Sales Intelligence.

As traffic has increased this morning, we are unfortunately seeing a higher number of calls affected by the issue.

We remain in dialogue with one of our vendors as part of the ongoing investigation and are working to identify the cause and restore normal service.

Thank you for your patience and understanding. We will provide a further update as soon as we have more information.

We are continuing to investigate reports of silent calls affecting some customers in Denmark, with an impact on both Contact Centre and Sales Intelligence services.

As part of our ongoing investigation, we remain in close dialogue with one of our vendors and are working to identify the root cause of the issue and restore normal service as soon as possible.

We appreciate your patience and understanding while we continue our investigation. We will provide a further update here as soon as more information becomes available. In the meantime, please continue to raise any issues via a Support Ticket.

Our investigation into silent calls affecting some customers in Denmark, impacting both Contact Centre and Sales Intelligence services, has identified the underlying cause of the issue.

We are working with our vendor to implement the required configuration change. The change is subject to the vendor's change process, and we are working with them to have this completed as quickly as possible.

The impact is currently limited and varies with traffic levels. We continue to monitor the situation closely while working towards a permanent resolution.

We appreciate your continued patience and understanding. We will provide a further update here when there is more information.

The required configuration change with our vendor is scheduled for further work tomorrow at 09:00 CEST. At this stage, the expected completion time has not yet been confirmed. In parallel, we are implementing an additional mitigation measure this evening, which we anticipate will address the issue.

The current impact is limited to inbound calls, as outbound traffic has been successfully rerouted via an alternative route. The level of impact remains limited and may vary depending on traffic volumes. For affected inbound calls, callers may not hear the usual welcome message and may consequently disconnect and attempt to call again.

We continue to monitor the situation closely and are actively working with our vendor to resolve the issue. We will provide a further update as soon as additional information becomes available.

Thank you for your continued patience and understanding.

The required configuration change with our vendor remains scheduled for today at 09:00 CEST. Last evening, we implemented an additional mitigation measure, which we anticipate will help address the issue.

The current impact remains limited to inbound calls, as outbound traffic has been successfully rerouted via an alternative route. The level of impact remains limited and may vary depending on traffic volumes.

We continue to monitor the situation closely and are actively working with our vendor to resolve the issue. We will provide a further update as soon as additional information becomes available.

Thank you for your continued patience and understanding.