Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
May 27, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Some users experienced login failures with the Puzzel Contact Centre Agent Application for 52 minutes. The incident affected the Products component and prevented agents from accessing the application. The issue was resolved after users were advised to restart their browsers and clear cache/cookies as a workaround.
We are aware of reports that some users are currently unable to log in to the Contact Centre Agent Application. We are actively investigating the issue and will provide an update as soon as we have more information.
We apologise for any inconvenience this may cause.
We apologise for any inconvenience this may cause.
Components affected
Puzzel ProductsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
5 days ago - at 05/27/2026 06:36AM
We are aware of reports that some users are currently unable to log in to the Contact Centre Agent Application. We are actively investigating the issue and will provide an update as soon as we have more information.
We apologise for any inconvenience this may cause.
5 days ago - at 05/27/2026 06:58AM
As we continue to investigate, we recommend affected users restart their browser, clear their cache and cookies, and retry logging in.
For guidance on how to do this, see our Help Centre article; https://www.puzzel.com/help?pzlRoute=article&pzlSearchQuery=clear%20cache&pzlSearchLimit=10&pzlArticleId=23456
We will provide a further update as soon as we have more information.
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