Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
October 15, 2025 - Started 4 days ago
- Lasted about 2 hours
Incident Report
Puzzel engineers are investigating and seeking to resolve an incident which is affecting the Puzzel Softphone.
Affected customers may be experiencing poor call quality.
We apologise for the potential impact of this incident on you and your business.
Affected customers may be experiencing poor call quality.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel Voice Channel RegionsOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
4 days ago - at 10/15/2025 11:48AM
Puzzel engineers are investigating and seeking to resolve an incident which is affecting the Puzzel Softphone.
Affected customers may be experiencing poor call quality.
We apologise for the potential impact of this incident on you and your business.
4 days ago - at 10/15/2025 12:29PM
Puzzel engineers are continuing to investigate the incident which is affecting the Puzzel Softphone. Affected customers may be experiencing poor call quality.
We are also investigating reports of customers experiencing that ChatBot requests are not being transferred to agents.
We apologise for the potential impact of this incident on you and your business.
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