Outage in Puzzel

Puzzel Incident Notification

Resolved Minor

October 15, 2025 - Started 4 months ago - Lasted about 2 hours

Incident Report

Puzzel engineers are investigating and seeking to resolve an incident which is affecting the Puzzel Softphone.

Affected customers may be experiencing poor call quality.

We apologise for the potential impact of this incident on you and your business.

Components affected

Puzzel Voice Channel Regions

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Latest Updates ( sorted recent to last )

4 months ago - at 10/15/2025 11:48AM

4 months ago - at 10/15/2025 12:29PM

Puzzel engineers are continuing to investigate the incident which is affecting the Puzzel Softphone. Affected customers may be experiencing poor call quality.

We are also investigating reports of customers experiencing that ChatBot requests are not being transferred to agents.

We apologise for the potential impact of this incident on you and your business.

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