Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
November 18, 2025 - Started 2 months ago
- Lasted 36 minutes
Incident Report
We are currently investigating an issue impacting Puzzel Contact Centre customers hosted on Puzzel's UK platform area in Azure (UK1). Affected users may experience difficulties accessing the Puzzel Agent Application. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as soon as more information is available. We apologise for the potential impact of this incident on you and your business.
Components affected
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Latest Updates ( sorted recent to last )
2 months ago - at 11/18/2025 01:48PM
We are currently investigating an issue impacting Puzzel Contact Centre customers hosted on Puzzel's UK platform area in Azure (UK1). Affected users may experience difficulties accessing the Puzzel Agent Application. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as soon as more information is available. We apologise for the potential impact of this incident on you and your business.
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