Outage in Puzzel

Puzzel Knowledgebase Incident

Resolved Major
January 08, 2026 - Started 1 day ago - Lasted about 2 hours

Incident Report

We are currently investigating an incident affecting the Puzzel Knowledgebase Service.

Customers may experience difficulties accessing the Puzzel Contact Centre Knowledgebase.

We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel Products

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Latest Updates ( sorted recent to last )
1 day ago - at 01/08/2026 11:35AM

We are currently investigating an incident affecting the Puzzel Knowledgebase Service.

Customers may experience difficulties accessing the Puzzel Contact Centre Knowledgebase.

We apologise for the potential impact of this incident on you and your business.

1 day ago - at 01/08/2026 01:27PM

Our engineering teams are continuing to investigate this incident with priority.

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