Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
May 12, 2026 - Started 5 days ago
- Lasted 20 minutes
Incident Report
Summary AI Generated
Puzzel Contact Centre services experienced a minor incident where some customers were unable to log into profiles in the Agent Application. The issue affected the Products component and lasted approximately 20 minutes. The Operations team investigated and resolved the login problems as a priority.
We have identified an incident affecting Puzzel Contact Centre services.
Some customers may be experiencing issues logging on to profiles in the Agent Application.
Our Operations team are currently investigating this issue as a priority.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
Some customers may be experiencing issues logging on to profiles in the Agent Application.
Our Operations team are currently investigating this issue as a priority.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel ProductsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
5 days ago - at 05/12/2026 10:27AM
We have identified an incident affecting Puzzel Contact Centre services.
Some customers may be experiencing issues logging on to profiles in the Agent Application.
Our Operations team are currently investigating this issue as a priority.
Updates will be provided every 60 minutes until the incident is resolved.
We apologise for the potential impact of this incident on you and your business.
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