Outage in Qualys

EU Platform 1: Qualys Platform UI unavailable using VIP 2FA (IM-10779)

Resolved Minor
February 04, 2023 - Started over 2 years ago - Lasted 36 minutes
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue where the users are unable to access Qualys Cloud Platform EU 1 when using VIP 2-Factor Authentication. Further updates will be provided as they become available. Ticket Reference for this incident: IM-10779.
Components affected
Qualys Indication of Compromise (IOC) Qualys CloudView (CV) Qualys Policy Compliance (PC) Qualys PCI Compliance (PCI) Qualys Vulnerability Management (VM) Qualys Continuous Monitoring (CM) Qualys Gateway Service (QGS) Qualys Security Configuration Assessment (SCA) Qualys Web Application Scanning (WAS) Qualys Container Security (CS) Qualys Asset Inventory (AI) Qualys CertView(CERT) Qualys File Integrity Monitoring (FIM) Qualys AssetView (AV) Qualys Threat Protection (TP) Qualys Cloud Agent (CA) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Patch Management (PM) Qualys Endpoint Detection and Response (EDR) Qualys Web Application Firewall (WAF) Qualys Security Assessment Questionnaire (SAQ) Qualys Malware Detection (MD) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Passive Scanner (PS)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/04/2023 12:41PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/04/2023 12:20PM

Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. Users can access Qualys Platform UI using VIP 2FA and we will monitor the results. Further updates will be provided as they become available.

Ticket Reference for this incident: IM-10779.

INVESTIGATING over 2 years ago - at 02/04/2023 12:08PM

Qualys Cloud Platform Operations is investigating an issue where the users are unable to access Qualys Cloud Platform EU 1 when using VIP 2-Factor Authentication. Further updates will be provided as they become available.

Ticket Reference for this incident: IM-10779.

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