Outage in Qualys

EU Platform 1: UI/API is Inaccessible (IM-10853)

Resolved Major
March 01, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 to become inaccessible. Further updates will be shared as they become available. Ticket reference for this activity: IM-10853.
Components affected
Qualys Policy Compliance (PC) Qualys Web Application Firewall (WAF) Qualys Passive Scanner (PS) Qualys Cloud Agent (CA) Qualys CertView(CERT) Qualys Container Security (CS) Qualys Security Assessment Questionnaire (SAQ) Qualys Endpoint Detection and Response (EDR) Qualys Asset Inventory (AI) Qualys Vulnerability Management (VM) Qualys Malware Detection (MD) Qualys Web Application Scanning (WAS) Qualys File Integrity Monitoring (FIM) Qualys PCI Compliance (PCI) Qualys Patch Management (PM) Qualys AssetView (AV) Qualys Security Configuration Assessment (SCA) Qualys Out-of-Band Configuration Assessment (OCA) Qualys CloudView (CV) Qualys Continuous Monitoring (CM) Qualys Indication of Compromise (IOC) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Threat Protection (TP) Qualys Gateway Service (QGS)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/01/2023 11:55AM

This incident has been resolved.

MONITORING over 2 years ago - at 03/01/2023 08:59AM

Qualys Cloud Platform Operations has taken corrective action, and UI/API logins are working fine. This incident will be monitored through resolution. We will share additional updates as they become available.

Ticket reference for this activity: IM-10853.

INVESTIGATING over 2 years ago - at 03/01/2023 07:55AM

Qualys Cloud Platform Operations continues to investigate the issue with UI/API is Inaccessible on EU Platform1. Further updates will be shared as they become available.

Ticket reference for this activity: IM-10853.

INVESTIGATING over 2 years ago - at 03/01/2023 06:27AM

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 to become inaccessible. Further updates will be shared as they become available.

Ticket reference for this activity: IM-10853.

Latest Qualys outages

US Platform 3: Slowness Observed During Login (IM-12311) - about 13 hours ago
US Platform 1: Issues with the VM and PC scans [IM-12308] - 1 day ago
EU Platform 2 : Login Failure on Portal and API Scans (IM-12307) - 4 days ago
Multiple Platforms: Scan Results Not Merging with Unauthenticated Merge/Correlation Identifier Method (IM-12301) - 6 days ago
US Platform 4: Vulnerability tab loading slowly (IM-12297) - 12 days ago

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