Outage in Qualys

EU Platform 2: UI Unavailable (IM-11115)

Resolved Major
July 12, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing the UI to become unavailable for CSAM/GAV. Further updates will be shared as they become available. Ticket reference for this activity: IM-11115.
Components affected
Qualys Asset Inventory (AI) Qualys Patch Management (PM) Qualys PCI Compliance (PCI) Qualys Security Assessment Questionnaire (SAQ) Qualys Threat Protection (TP) Qualys CloudView (CV) Qualys Gateway Service (QGS) Qualys Web Application Scanning (WAS) Qualys CertView (CERT) Qualys Malware Detection (MD) Qualys Passive Scanner (PS) Qualys File Integrity Monitoring (FIM) Qualys Continuous Monitoring (CM) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Web Application Firewall (WAF) Qualys Vulnerability Management (VM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Indication of Compromise (IOC) Qualys AssetView (AV) Qualys Policy Compliance (PC) Qualys Endpoint Detection and Response (EDR) Qualys Cloud Agent (CA) Qualys Security Configuration Assessment (SCA)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/12/2023 10:38PM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 07/12/2023 03:53PM

We are continuing to investigate this issue. Currently, multiple modules/UI are inaccessible.

INVESTIGATING about 2 years ago - at 07/12/2023 03:10PM

Qualys Cloud Platform Operations is currently investigating an issue causing the UI to become unavailable for CSAM/GAV.
Further updates will be shared as they become available.

Ticket reference for this activity: IM-11115.

Latest Qualys outages

US Platform 3: Slowness Observed During Login (IM-12311) - about 11 hours ago
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EU Platform 2 : Login Failure on Portal and API Scans (IM-12307) - 4 days ago
Multiple Platforms: Scan Results Not Merging with Unauthenticated Merge/Correlation Identifier Method (IM-12301) - 6 days ago
US Platform 4: Vulnerability tab loading slowly (IM-12297) - 12 days ago

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