Outage in Qualys

EU Platform 2: UI is Inaccessible. ( IM-11277 )

Resolved Major
October 26, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to become inaccessible. Further updates will be shared as they become available. Ticket reference for this activity: IM-11277.
Components affected
Qualys Endpoint Detection and Response (EDR) Qualys PCI Compliance (PCI) Qualys Container Security (CS) Qualys Malware Detection (MD) Qualys Patch Management (PM) Qualys Continuous Monitoring (CM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys AssetView (AV) Qualys Cloud Agent (CA) Qualys Indication of Compromise (IOC) Qualys Vulnerability Management (VM) Qualys Security Assessment Questionnaire (SAQ) Qualys Gateway Service (QGS) Qualys File Integrity Monitoring (FIM) Qualys Secure Enterprise Mobility (SEM) Beta Qualys CloudView (CV) Qualys Policy Compliance (PC) Qualys Passive Scanner (PS) Qualys Web Application Firewall (WAF) Qualys CertView (CERT) Qualys Asset Inventory (AI) Qualys Web Application Scanning (WAS) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/26/2023 05:21PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/26/2023 04:05PM

Qualys Cloud Platform Operations has implemented a fix and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/26/2023 03:39PM

Qualys Cloud Platform Operations has identified the issue causing the EU Platform 2 UI to become inaccessible. A fix is in the process of being implemented. Customers with SAML are still unable to log in. A workaround if you do not utilize SAML in the interim is to access the product via the following URL:

https://qualysguard.qg2.apps.qualys.eu/fo/tools/module_landing.php?m=2&module=prod_scans

The following tabs of the UI will load within the product: Scans, Reports, Remediation, Assets, Knowledgebase, and Users Tab once logged in via the above URL.

Clicking on the following tabs will result in a logout of Platform: Dashboard, Vulnerabilities, Prioritization, and Responses Tab.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11277.

INVESTIGATING over 1 year ago - at 10/26/2023 02:42PM

Qualys Cloud Platform Operations continues to investigate the issue causing the EU Platform 2 UI to become inaccessible.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11277.

INVESTIGATING over 1 year ago - at 10/26/2023 12:09PM

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to become inaccessible. Further updates will be shared as they become available.

Ticket reference for this activity: IM-11277.

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