Outage in Qualys
EU Platform 2: UI is Inaccessible. ( IM-11350 )
Resolved Major
Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial
Outage Details
Components affected
Qualys Malware Detection (MD) Qualys AssetView (AV) Qualys CertView (CERT) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Web Application Firewall (WAF) Qualys Security Configuration Assessment (SCA) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Gateway Service (QGS) Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Continuous Monitoring (CM) Qualys Passive Scanner (PS) Qualys File Integrity Monitoring (FIM) Qualys Threat Protection (TP) Qualys Endpoint Detection and Response (EDR) Qualys Cloud Agent (CA) Qualys CloudView (CV) Qualys Web Application Scanning (WAS) Qualys Indication of Compromise (IOC) Qualys Patch Management (PM) Qualys PCI Compliance (PCI) Qualys Policy Compliance (PC) Qualys Security Assessment Questionnaire (SAQ)Latest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results. SAML and two-factor authentication is functional now.
Qualys Cloud Platform Operations has identified the issue causing the EU Platform 2 VM UI (VMDR Module) is not be accessible.
A fix is being implemented. Customers with SAML or 2-factor authentication are still unable to log in.
A workaround, if you do not utilize SAML or 2-factor authentication in the interim, is to access the product via the following URL:
https://qualysguard.qg2.apps.qualys.eu/portal-front/
Please Note: All scheduled scans/agents are working as expected.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-11350.
Qualys Cloud Platform Operations has identified the issue causing the EU Platform 2 UI to become inaccessible. A fix is in the process of being implemented. Customers with SAML or 2-factor authentication are still unable to log in.
A workaround if you do not utilize SAML or 2-factor authentication in the interim is to access the product via the following URL:
https://qualysguard.qg2.apps.qualys.eu/fo/tools/module_landing.php?m=2&module=prod_scans
The following tabs of the UI will load within the product: Scans, Reports, Remediation, Assets, Knowledgebase, and Users Tab once logged in via the above URL.
Please Note: All scheduled scans/agents are working as expected.
Clicking on the following tabs will result in a logout of Platform: Dashboard, Vulnerabilities, Prioritization, and Responses Tab.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-11350.
Qualys Cloud Platform Operations continues to investigate the issue with the Portal Application accessibility on EU Platform2. Further updates will be shared as they become available.
Ticket reference for this activity: IM-11350.
We are continuing to investigate this issue.
Qualys Cloud Platform Operations has identified the issue causing the EU Platform 2 UI to become inaccessible. A fix is in the process of being implemented. Customers with SAML are still unable to log in. A workaround if you do not utilize SAML in the interim is to access the product via the following URL:
https://qualysguard.qg2.apps.qualys.eu/fo/tools/module_landing.php?m=2&module=prod_scans
The following tabs of the UI will load within the product: Scans, Reports, Remediation, Assets, Knowledgebase, and Users Tab once logged in via the above URL.
Clicking on the following tabs will result in a logout of Platform: Dashboard, Vulnerabilities, Prioritization, and Responses Tab.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-11350
Qualys Cloud Platform Operations is investigating an issue causing the U to become inaccessible for EU Platform 2. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-11350.
Latest Qualys outages
Start monitoring all your vendors in just 5 minutes
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3278 services available
Integrations with
Setup in 5 minutes or less
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime