Outage in Qualys

All Platforms: VM/PC Scans stuck in "Finished" status and not getting Processed (IM-11463)

Resolved Major
February 26, 2024 - Started 10 months ago - Lasted 4 days
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Finished" status in UI for a long time and not get Processed. Further updates will be shared as they become available. The ticket reference for this activity is IM-11463.
Components affected
Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/01/2024 06:19PM

This incident has been resolved.

MONITORING 10 months ago - at 02/26/2024 04:05PM

Qualys Cloud Platform Operations has taken corrective action to mitigate the impact.
A fix has been implemented, and we are monitoring the result. The ticket reference for this Incident is IM-11463.

INVESTIGATING 10 months ago - at 02/26/2024 01:18PM

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Finished" status in UI for a long time and not get Processed.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11463.

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IN Platform 1: Dashboard, Prioritization and Vulnerabilities tabs under VMDR are not loading (IM-11851) - 13 days ago
KSA 1 - Qualys API and UI login issue - IM 11850 - 14 days ago

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