Outage in Qualys

All Platforms: VM/PC Scans stuck in "Finished" status and not getting Processed (IM-11463)

Resolved Major
February 26, 2024 - Started 4 months ago - Lasted 4 days
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Finished" status in UI for a long time and not get Processed. Further updates will be shared as they become available. The ticket reference for this activity is IM-11463.
Components affected
Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 03/01/2024 06:19PM

This incident has been resolved.

MONITORING 4 months ago - at 02/26/2024 04:05PM

Qualys Cloud Platform Operations has taken corrective action to mitigate the impact.
A fix has been implemented, and we are monitoring the result. The ticket reference for this Incident is IM-11463.

INVESTIGATING 4 months ago - at 02/26/2024 01:18PM

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Finished" status in UI for a long time and not get Processed.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11463.

Latest Qualys outages

UK Platform 1: Slow loading times of the Vulnerabilities Tab within the VMDR Module (IM-11650) - 4 days ago
UK Platform 1: Slowness while Logging into the UI (IM-11650) - 4 days ago
US Platform 2: Unable to Login to the UI (IM-11641) - 7 days ago
US Platform 1: Delays observed in operations like Add IPs, Edit Asset Group, Remove IPs, etc (IM-11640) - 7 days ago
All Shared Cloud Platforms: Customer Service Portal intermittent login issues - 11 days ago

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