Outage in Qualys

US Platform 2: Portal Indexing Lag (IM-11991)

Resolved Minor
March 24, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys USPOD2 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. IM-11991 is the reference number
Components affected
Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Asset Inventory (AI) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/25/2025 12:04AM

This incident has been resolved.

MONITORING about 2 months ago - at 03/24/2025 11:01PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 03/24/2025 06:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/24/2025 05:36PM

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys USPOD2 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. IM-11991 is the reference number

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