Outage in Qualys
US Platform 1 : UI Latency (IM-12031)
Resolved Major
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Outage Details
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications on US Platform 1.
Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI.
IM ticket reference is IM-12031
Components affected
Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Asset Inventory (AI) Qualys AssetView (AV) Qualys AssetView (AV) Qualys AssetView (AV) Qualys AssetView (AV) Qualys Vulnerability Management (VM)Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/29/2025 07:27PM
This incident has been resolved.
MONITORING
29 days ago - at 04/18/2025 02:59PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 04/16/2025 09:22AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 04/15/2025 10:19PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 04/15/2025 08:10PM
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications.
Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI and AWS & GCP connectors being stuck in synchronizing state.
IM ticket reference is IM-12031
INVESTIGATING
about 1 month ago - at 04/15/2025 07:59PM
This incident is currently being investigated further.
MONITORING
about 1 month ago - at 04/15/2025 08:28AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 04/15/2025 01:35AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 04/14/2025 09:13PM
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications on US Platform 1.
Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI.
IM ticket reference is IM-12031
Latest Qualys outages
US Platform 1: All connectors going into queued state (IM-12097) - about 19 hours ago
All SCP & PCP Platform: QIDs are not listed in KB (May 2025 Patch Tuesday) - (IM-12092) - 3 days ago
KSA Platform 1: UI Slowness observed (IM-12080) - 8 days ago
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