Outage in Qualys

US Platform 1 : UI Latency (IM-12031)

Major
April 14, 2025 - Started 10 days ago
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications on US Platform 1. Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI. IM ticket reference is IM-12031
Components affected
Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Asset Inventory (AI) Qualys AssetView (AV) Qualys AssetView (AV) Qualys AssetView (AV) Qualys AssetView (AV) Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
MONITORING 6 days ago - at 04/18/2025 02:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 days ago - at 04/16/2025 09:22AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 days ago - at 04/15/2025 10:19PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 04/15/2025 08:10PM

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications.
Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI and AWS & GCP connectors being stuck in synchronizing state.
IM ticket reference is IM-12031

INVESTIGATING 9 days ago - at 04/15/2025 07:59PM

This incident is currently being investigated further.

MONITORING 9 days ago - at 04/15/2025 08:28AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 days ago - at 04/15/2025 01:35AM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 04/14/2025 09:13PM

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in our AV, New VM Dashboard, and CA applications on US Platform 1.
Some users may notice that VM and PC data is taking longer than expected to appear in our AssetView, New VM Dashboard, and Cloud Agent modules. This may also impact existing and dynamic tag evaluation in the UI.
IM ticket reference is IM-12031

Latest Qualys outages

EU Platform 2: Vulnerability Management (VM) | Empty CSV reports getting downloaded (IM-12050) - 1 day ago
US Platform 2: Container Security (CS) Users may experience a delay in scan processing for containers and images and sensor status on UI. (IM-12046) - 1 day ago
US Platform 2: WAS Scans to remain in "Submitted" status in UI for a long time (IM-12045) - 1 day ago
US Platforms 1 and 4: AWS Connectors Finishing In Errored State (IM-12042) - 3 days ago
US Platform 2 | Lag in VM Scan Processing (IM-12041) - 5 days ago

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