Outage in Qualys

US Platform 1: Delay in Asynchronous Request Processing (IM-12071)

Resolved Minor
May 05, 2025 - Started 3 days ago - Lasted about 21 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue affecting VM and PC operations on US Platform 1. As a result, some users may experience slow performance when trying to add and delete IP's, activate EC2 assets as well as adding, updating and/or deleting Asset Groups. Further updates will be shared as they become available. The ticket reference for this incident is IM-12071.
Components affected
Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC)
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/06/2025 01:26PM

This incident has been resolved.

MONITORING 2 days ago - at 05/06/2025 05:53AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 05/06/2025 12:36AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 05/05/2025 04:47PM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting VM and PC operations on US Platform 1. As a result, some users may experience slow performance when trying to add and delete IP's, activate EC2 assets as well as adding, updating and/or deleting Asset Groups. Further updates will be shared as they become available. The ticket reference for this incident is IM-12071.

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EU Platform 2, UK Platform 1: All connectors going into error state (IM-12076) - 1 day ago
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