Outage in Qualys

US Platform 1: Delay in Asynchronous Request Processing (IM-12071)

Resolved Minor
May 05, 2025 - Started about 1 month ago - Lasted about 21 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue affecting VM and PC operations on US Platform 1. As a result, some users may experience slow performance when trying to add and delete IP's, activate EC2 assets as well as adding, updating and/or deleting Asset Groups. Further updates will be shared as they become available. The ticket reference for this incident is IM-12071.
Components affected
Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/06/2025 01:26PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/06/2025 05:53AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 05/06/2025 12:36AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/05/2025 04:47PM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting VM and PC operations on US Platform 1. As a result, some users may experience slow performance when trying to add and delete IP's, activate EC2 assets as well as adding, updating and/or deleting Asset Groups. Further updates will be shared as they become available. The ticket reference for this incident is IM-12071.

Latest Qualys outages

US Platform 2: Qualys UI Login Impacted (IM-12140) - about 21 hours ago
EU Platform 2: Scanner sync delay Issue | (IM-12123) - 6 days ago
US Platform 1: Slowness Loading Scan Results (IM-12119) - 7 days ago
UK Platform 1: Slowness Loading VMDR Dashboards (IM-12118) - 9 days ago
US Platform 4: All connectors going into queued state (IM-12117) - 9 days ago

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