Outage in Qualys
US Platform 4: Several Modules Inaccessible (IM-12829)
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 4 experienced intermittent access failures affecting both UI and API services across multiple modules, including GAV/CSAM, Policy Compliance, Vulnerability Management, FIM, and Total Cloud. The issue was identified and a fix was implemented within approximately 45 minutes of the incident starting. The incident was fully resolved after 1.1 hours total duration.
Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Vulnerability Management (VM) Qualys File Integrity Monitoring (FIM) Qualys Total CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/20/2026 03:20PM
This incident has been resolved.
MONITORING
8 days ago - at 08/20/2026 03:04PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 08/20/2026 02:17PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 08/20/2026 02:15PM
Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.
Latest Qualys outages
IN Platform1: CSAM asset information is not loading (IM-12838) - about 9 hours ago
US Platform 2: Portal Indexing Lag (IM-12836) - 1 day ago
US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831) - 6 days ago
US Platform 3: Login Redirection Issue (IM-12828) - 8 days ago
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