Outage in Qualys
US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831)
Resolved MinorIncident Report
Summary AI Generated
**Qualys US Platform 3 experienced a ~58-hour delay in QDS (Qualys Detection Score) calculation and population for vulnerabilities in the UI.** The issue affected Enterprise TruRisk Management, Unified Dashboard, and Vulnerability Management modules. A fix was identified and implemented on August 23, 2026, with full resolution confirmed on August 24, 2026.
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI.
We are actively investigating the issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12831.
Components affected
Qualys Enterprise TruRisk Management (ETM) Qualys Unified Dashboard (UD) Qualys Vulnerability Management (VM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/25/2026 01:42AM
This incident has been resolved.
MONITORING
3 days ago - at 08/24/2026 09:09PM
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
MONITORING
4 days ago - at 08/23/2026 11:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/23/2026 04:08PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 days ago - at 08/22/2026 04:01PM
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI.
We are actively investigating the issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12831.
Latest Qualys outages
IN Platform1: CSAM asset information is not loading (IM-12838) - about 9 hours ago
US Platform 2: Portal Indexing Lag (IM-12836) - 1 day ago
US Platform 3: Login Redirection Issue (IM-12828) - 8 days ago
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