Outage in Qualys
US Platform 3: Delay in Data Reflection in UI (IM-12837)
Resolved MinorIncident Report
Summary AI Generated
**Qualys US Platform 3 experienced an indexing delay lasting approximately 33.6 hours**, causing data to appear slower than expected across AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. A fix was implemented and monitored before the incident was fully resolved.
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys AssetView (AV)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 08/28/2026 03:40AM
This incident has been resolved.
MONITORING
1 day ago - at 08/26/2026 11:39PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 08/26/2026 06:05PM
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
Latest Qualys outages
IN Platform1: CSAM asset information is not loading (IM-12838) - about 9 hours ago
US Platform 2: Portal Indexing Lag (IM-12836) - 1 day ago
US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831) - 6 days ago
US Platform 3: Login Redirection Issue (IM-12828) - 8 days ago
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