Outage in Qualys
US Platform 2: Portal Indexing Lag (IM-12836)
Resolved MajorIncident Report
Summary AI Generated
Qualys US Platform 2 experienced a 38.5-hour portal indexing lag that caused delayed data visibility across AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Scans and APIs remained fully operational throughout the incident. A fix was implemented on August 26 and the incident was fully resolved on August 27.
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.
Note: All scans and APIs are functioning properly.
Further updates will be shared as they become available.
Components affected
Qualys Unified Dashboard (UD) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Vulnerability Management (VM) Qualys AssetView (AV) Qualys Cloud Agent (CA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 08/28/2026 03:32AM
This incident has been resolved.
MONITORING
1 day ago - at 08/26/2026 08:17PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 08/26/2026 01:07PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 08/26/2026 01:06PM
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.
Note: All scans and APIs are functioning properly.
Further updates will be shared as they become available.
Latest Qualys outages
IN Platform1: CSAM asset information is not loading (IM-12838) - about 9 hours ago
US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831) - 6 days ago
US Platform 3: Login Redirection Issue (IM-12828) - 8 days ago
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