QuickBooks Outage History

QuickBooks Online experienced a major incident where taxes were not being applied to transactions, preventing users from creating invoices, estimates, and purchase orders, and causing the platform to run slowly with frequent freezing. Users reported that sales tax calculations disappeared entirely, transactions couldn't be edited or posted, and tax information wasn't displaying properly on invoices. The issue was resolved after 1.3 hours of investigation and remediation.

QuickBooks Online experienced a major service disruption lasting 5.1 hours that affected multiple core features including company settings, product/service tables, tax calculations, and transaction saving. Users encountered blank or failing pages, incorrect data display, unavailable automatic tax calculations, and inability to save transactions. The technical issues were successfully resolved, with all systems restored to normal operation.