Outage in Rasayel
Some text messages are incorrectly reported as an "Unsupported message type" on 360dialog WhatsApp channels
Resolved Minor
May 08, 2023 - Started almost 3 years ago
- Lasted about 2 months
Incident Report
The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type"
We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side.
Components affected
Rasayel WhatsApp (360dialog)Need to monitor Rasayel outages?
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Latest Updates ( sorted recent to last )
IDENTIFIED
almost 3 years ago - at 05/08/2023 10:19AM
The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type"
We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side.
Latest Rasayel outages
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Some disruptions with messaging (Cloud API) - over 2 years ago
Disruptions to messaging on WhatsApp - over 2 years ago
Some WhatsApp messages are not received by businesses - over 2 years ago
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