RD Station Outage History

RD Station experienced instability with their Gupshup integration in RD Conversas, causing failures in message sending, chip integration, and template message creation. The engineering team investigated and worked on resolving the integration issues. The incident lasted approximately 15 hours with resolution efforts ongoing.

RD Station Conversas experienced login errors for users attempting to authenticate with email and password due to instability in the user registration and password system. The issue affected newly registered users who were unable to access their accounts for 23.2 hours. The problem was resolved by fixing the registration instability, and users need to reset their passwords using the "forgot password" option to restore access.

RD Station Marketing experienced general navigation instability lasting 17.3 hours, causing slowdowns and "Não repare na bagunça" and "Error 404" errors for users. The engineering team investigated and worked on correcting the issue throughout the incident period.

RD Station Conversas experienced a 48.5-hour outage affecting the template creation functionality, causing errors when users attempted to create templates through the product. The engineering team investigated the issue while providing a workaround for users to create templates directly through META's Business Manager. The incident remained under investigation throughout its duration with regular updates provided.

RD Station experienced access problems affecting both RD Station Conversas and RD Station CRM services. The engineering team investigated and worked on correcting the access issues. The incident was resolved after 36 minutes of downtime.

RD Station experienced a 31.5-hour incident affecting the chat functionality in RD Station Conversas, where users encountered problems sending templates and received "Marketing message limit reached" error messages. The engineering team investigated the issue throughout the incident duration, providing regular updates but maintaining investigating status. The incident was classified as minor and has since been resolved.

RD Station experienced instability in the password reset process that prevented users from resetting their passwords for 4.2 hours. The issue was resolved by implementing a correction to the login process, which restored normal password reset functionality. The service continued monitoring the fix to ensure stability was maintained.