Outage in Redox Engine

Some Carequality documents are being returned as base64

Resolved Minor
July 26, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue where some Carequality documents are being returned as base64 instead of XML. Our engineering team is working on a fix.
Components affected
Redox Engine Carequality
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/26/2024 04:28PM

This incident has been resolved.

MONITORING 5 months ago - at 07/26/2024 04:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/26/2024 04:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 07/26/2024 03:43PM

We have identified an issue where some Carequality documents are being returned as base64 instead of XML. Our engineering team is working on a fix.

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