Outage in Redox Engine
High latency in transmission processing for some customers
Resolved Minor
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Outage Details
We are aware that some customers may be experiencing increased latency in transmission processing. We are actively looking into this issue, and will update as we know more information
Components affected
Redox Engine Engine CoreLatest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 02/04/2025 12:52PM
This incident has been resolved.
MONITORING
4 months ago - at 02/04/2025 07:18AM
We are continuing to monitor the fix that we've implemented. Almost all queues (fewer than a dozen remaining) have drained, and the rest are set to drain by midday today (February 4th). If you have any questions, feel free to reach out to support@redoxengine.com
MONITORING
4 months ago - at 02/04/2025 06:10AM
We have implemented a fix that is mitigating the effects of the latency we've been seeing. We are actively monitoring to ensure that this fix holds
IDENTIFIED
4 months ago - at 02/04/2025 05:06AM
We have identified the root cause of the issue causing the message latency and are in the process of finding a fix. If you have any questions, please reach out to support@redoxengine.com
INVESTIGATING
4 months ago - at 02/04/2025 12:43AM
We are aware that some of the affected customers are also receiving NACKs on their transmissions. We are continuing to investigate the root cause of this issue.
INVESTIGATING
4 months ago - at 02/03/2025 11:32PM
We are aware that some customers may be experiencing increased latency in transmission processing. We are actively looking into this issue, and will update as we know more information
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