Outage in Redox Engine
Some email notification services are down
Resolved Minor
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Outage Details
Two email notification services that Redox uses are down. These services affect emails for notifying customers of expiring certificates and for message traffic or VPN related issues. We have identified the issue and are implementing a fix.
When the issue is resolved, customers will receive all backlogged emails that would have been sent while the services were down.
Components affected
Redox Engine DashboardLatest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 02/13/2025 05:38PM
This incident has been resolved.
MONITORING
4 months ago - at 02/13/2025 05:15PM
A fix has been implemented and customers will now start receiving the queued emails. We are continuing to monitor the results.
IDENTIFIED
4 months ago - at 02/13/2025 05:04PM
Two email notification services that Redox uses are down. These services affect emails for notifying customers of expiring certificates and for message traffic or VPN related issues. We have identified the issue and are implementing a fix.
When the issue is resolved, customers will receive all backlogged emails that would have been sent while the services were down.
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