Outage in Redox Engine
Customer log content may be delayed
Resolved Minor
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Outage Details
We're currently observing a delay affecting the archive importing system, which impacts the visibility of message logs and transmission contents.
To clarify: there are no delays in actual message traffic or delivery — all data is transmitting as expected. However, some customers may experience up to a 5-minute delay in viewing these logs within the system.
Our team is actively working to reduce the latency and will keep you updated on any significant changes.
Thank you for your understanding and patience.
Components affected
Redox Engine DashboardLatest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 05/09/2025 08:18PM
This incident has been resolved.
MONITORING
29 days ago - at 05/09/2025 05:40PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
29 days ago - at 05/09/2025 05:39PM
We are continuing to investigate this issue.
INVESTIGATING
29 days ago - at 05/09/2025 05:39PM
We are continuing to investigate this issue.
INVESTIGATING
29 days ago - at 05/09/2025 05:02PM
We're currently observing a delay affecting the archive importing system, which impacts the visibility of message logs and transmission contents.
To clarify: there are no delays in actual message traffic or delivery — all data is transmitting as expected. However, some customers may experience up to a 5-minute delay in viewing these logs within the system.
Our team is actively working to reduce the latency and will keep you updated on any significant changes.
Thank you for your understanding and patience.
Latest Redox Engine outages
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Delay in Email Alerting - 23 days ago
Viewing details in some Logs may be delayed - 26 days ago
Editing filters is currently unavailable in the dashboard - about 2 months ago
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