Outage in Redox Engine
Alert emails paused
Resolved MinorIncident Report
Our service sending alert emails is currently paused
What this means: Alert emails are not being sent as expected. These include alerts sent out automatically to the alert contact, via lemonade stand and via alert rules.
What we're doing: We are working on releasing the queue which will result in multiple alert emails going out at once and then returning to real time alerts.
If you have questions, please contact us at support@redoxengine.com"
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/27/2025 03:16PM
The incident has been resolved and the Redox Engine has resumed normal operations. If you have any additional questions please reach out to support@redoxengine.com
MONITORING
6 days ago - at 10/27/2025 02:24PM
A fix has been deployed and the alert emails are caught up. We are monitoring to ensure continued expected email traffic.
If you have questions about the alerts you received feel free to reach out to support at support@redoxengine.com
IDENTIFIED
6 days ago - at 10/27/2025 01:28PM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 10/27/2025 01:28PM
Our service sending alert emails is currently paused
What this means: Alert emails are not being sent as expected. These include alerts sent out automatically to the alert contact, via lemonade stand and via alert rules.
What we're doing: We are working on releasing the queue which will result in multiple alert emails going out at once and then returning to real time alerts.
If you have questions, please contact us at support@redoxengine.com"
Latest Redox Engine outages
Logs observability is delayed, some processing impacted - about 1 month ago
Increased message traffic latency - about 1 month ago
Increased latency for traffic processing - about 2 months ago
Message processing impacted for a subset of customers - about 2 months ago
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