Outage in Redox Engine

Delays in message processing for Data on Demand

Resolved Minor

February 27, 2026 - Started 2 months ago - Lasted 34 minutes
Official incident page

Incident Report

Redox is aware of an issue with our message processing for Data on Demand. What this means: We see ~15 min delay in processing than expected. We’ve found the source of the trouble and the fix is in place. Systems are returning to normal, and you should see full functionality restored shortly. If you have any additional questions please reach out to us at support@redoxengine.com

Components affected

Redox Engine Engine Core

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/27/2026 06:26PM

Messages are now processing normally. All affected queues have been resumed. If you have any additional questions or are not seeing expected logs, please reach out to support@redoxengine.com

MONITORING 2 months ago - at 02/27/2026 06:16PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 02/27/2026 06:14PM

Redox is aware of an issue with our message processing for Data on Demand.

What this means: We see ~15 min delay in processing than expected. We’ve found the source of the trouble and the fix is in place. Systems are returning to normal, and you should see full functionality restored shortly.

If you have any additional questions please reach out to us at support@redoxengine.com

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