Outage in Redox Engine
Documents are not returned in Carequality DocumentGet requests
Resolved MinorIncident Report
At approximately 11:43am CT, Redox became aware of an issue with DocumentGet requests sent outbound to other organizations on the Carequality network.
What this means: DocumentGet requests to retrieve documents from other organizations on the Carequality network might not return the document to the initiator.
What we're doing: We are currently investigating and will provide updates as they become available.
Please contact us at support@redoxengine.com if you have questions.
Components affected
Redox Engine CarequalityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 07/09/2026 06:16PM
The incident has been resolved and the Redox Engine has resumed normal operations. If you have any additional questions please reach out to support@redoxengine.com
MONITORING
25 days ago - at 07/09/2026 05:32PM
A fix has been implemented for and document requests are now working as expected. We're actively monitoring the situation to ensure continued successes. If you had failed DocumentGet queries for Carequality you can re-query and you will now get responses.
If you have any additional questions, please contact support@redoxengine.com
INVESTIGATING
25 days ago - at 07/09/2026 04:59PM
At approximately 11:43am CT, Redox became aware of an issue with DocumentGet requests sent outbound to other organizations on the Carequality network.
What this means: DocumentGet requests to retrieve documents from other organizations on the Carequality network might not return the document to the initiator.
What we're doing: We are currently investigating and will provide updates as they become available.
Please contact us at support@redoxengine.com if you have questions.
Latest Redox Engine outages
Delayed Dashboard message/transmission logs - about 1 month ago
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Increased rate of errors for Carequality queries - 4 months ago
Partial Log Delay - 5 months ago
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