Outage in Redox Engine
Increased rate of errors for Carequality queries
Resolved MinorIncident Report
We are aware of an issue with organizations querying the Redox Gateway over the Carequality network. Queries may receive an increased rate of HTTP 500 responses. All traffic not related to Carequality is unaffected.
If you have further questions regarding this issue, please reach out to support@redoxengine.com
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/13/2026 09:11PM
A fix has been implemented and we are monitoring the results. Error rates have returned to a normal range.
If you have further questions, please reach out to support@redoxengine.com
INVESTIGATING
26 days ago - at 04/13/2026 04:12PM
We are aware of an issue with organizations querying the Redox Gateway over the Carequality network. Queries may receive an increased rate of HTTP 500 responses. All traffic not related to Carequality is unaffected.
If you have further questions regarding this issue, please reach out to support@redoxengine.com
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