Outage in Redox Engine
Log visibility is delayed
Resolved MinorIncident Report
We are aware of an issue where logs are not visible in the dashboard.
While logs are still processing properly, the dashboard is not displaying them as expected.
If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/09/2026 06:51PM
This incident has been resolved. Log visibility is restored.
If you have any questions, please reach out to support@redoxengine.com
MONITORING
5 days ago - at 09/09/2026 02:38PM
A fix has been implemented and visibility for the logs in the backlog is returning. We are actively monitoring the situation and ensuring that all affected logs are visible again.
IDENTIFIED
5 days ago - at 09/09/2026 01:51PM
We have pushed a fix that will make new logs visible, however logs received between approximately 5:45PM and 8:40AM will still not be viewable. The backlogs of logs will continue to process through the queue while it catches up.
IDENTIFIED
5 days ago - at 09/09/2026 01:21PM
We have identified the cause for the log visibility issues and are actively working on a fix. We will update the status of this incident when the fix has been deployed.
INVESTIGATING
5 days ago - at 09/09/2026 12:54PM
We are aware of an issue where logs are not visible in the dashboard.
While logs are still processing properly, the dashboard is not displaying them as expected.
If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com
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