Message Visibility and Customer Alerting Issue

Logs are now be visible across the entire Redox platform. If you have any addition questions or are still experiencing issues, please reach out to support@redoxengine.com

A fix has been implemented for the log visibility issues. We are actively monitoring as the delayed logs continue to catch up. We expect all logs to be visible in around 30 minutes. We will update here once all logs are back to visible. If you have any questions please reach out to support@redoxengine.com

We are still actively looking into this issue. We have made progress towards investigating the root cause and are still considering viable solutions. We will continue to update as we have more information.

We are continuing to investigate this issue.

At approximately 9:39 AM CST, Redox became aware of an issue in which logs are not properly displaying on the dashboard. In addition, a small subset of customer alerting messages are not processing in a timely manner

What this means: While logs are still processing properly, the dashboard is not displaying them as expected. Search within the dashboard will not work as expected until a fix has been implemented.

If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com