Outage in Redox Engine

Issue With Message Processing

Resolved Minor

February 23, 2026 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

At approximately 12:30AMCT, Redox became aware of an issue with our message processing for a subset of customers. What we will do: After a fix has been implemented, Redox will go through affected messages and determine what action can be taken to rectify the situation If you have any additional questions please reach out to us at support@redoxengine.com

Components affected

Redox Engine Engine Core

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/23/2026 07:51AM

Messages are now processing normally. If you have any additional questions or are not seeing expected logs, please reach out to support@redoxengine.com

MONITORING 3 months ago - at 02/23/2026 07:30AM

A fix has been implemented for the traffic processing issue. Messages are processing properly again. If you have any questions, please contact us at support@redoxengine.com

INVESTIGATING 3 months ago - at 02/23/2026 07:09AM

At approximately 12:30AMCT, Redox became aware of an issue with our message processing for a subset of customers.

What we will do: After a fix has been implemented, Redox will go through affected messages and determine what action can be taken to rectify the situation

If you have any additional questions please reach out to us at support@redoxengine.com

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