Renaissance Learning Outage History

Renaissance Learning's customer support webform was unavailable for 4.9 hours, preventing customers from submitting support requests through this channel. The company worked with their vendor to resolve the issue while directing customers to use email, phone, or chat support as alternatives. The webform was fully restored and returned to normal operation.

Renaissance Learning's DnA Online Testing service experienced 504/503 errors and general slowness due to a configuration change that prevented the application from scaling properly during increased demand. The issue was resolved by rolling back the problematic configuration change, restoring normal performance. The incident lasted approximately 96.7 hours and affected users' ability to access the Online Testing application within DnA.

A software change caused items in unpublished Item Bank assessments to display using earlier saved versions, resulting in question stems appearing without answer choices for many items. The issue affected the DnA component for 22.6 hours until the problematic change was reverted and item versions were restored. Items created between 6:30 AM and 10:00 AM EDT during the incident required re-authoring as their most recent versions could not be recovered.