Outage in Restaurant365

Microsoft Azure connectivity issues

Resolved Minor
September 12, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

At 5am PST we became aware of connectivity issues being reported . The issue is affecting customers using AT&T for network connection. Microsoft Azure is aware and their status page can be viewed here: https://azure.status.microsoft/en-us/status . We recommend using an alternate ISP for internet connection in the interim. We will continue to provide updates as we receive them from Microsoft Azure.
Components affected
Restaurant365 R365 Restaurant365 Ad Hoc Restaurant365 Customer Databases Restaurant365 FTP File Watcher (Vendor Integration) Restaurant365 Classic Restaurant365 My Reports Restaurant365 FYIsoft Restaurant365 Check & Invoice Printing Restaurant365 Custom Financials Reporter Restaurant365 POS Integrations (DSS Polling) Restaurant365 API Restaurant365 Automated Report Distribution Restaurant365 Bank Integration
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/12/2024 02:21PM

The connectivity issues have been resolved. Microsoft Azure cleared the issue on their end and customers have confirmed service is restored.

MONITORING 3 months ago - at 09/12/2024 01:26PM

At 5am PST we became aware of connectivity issues being reported . The issue is affecting customers using AT&T for network connection. Microsoft Azure is aware and their status page can be viewed here: https://azure.status.microsoft/en-us/status . We recommend using an alternate ISP for internet connection in the interim. We will continue to provide updates as we receive them from Microsoft Azure.

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