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Outage in Retool

New Retool Organizations cannot provision RetoolDB

Resolved Minor
February 03, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/03/2026 11:07PM

This incident has been resolved.

IDENTIFIED 9 days ago - at 02/03/2026 10:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 02/03/2026 10:03PM

We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP.

This only affects new cloud organizations; organizations pre-incident are not affected.

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