Outage in RingCentral Engage Digital
Messages containing links can't be sent through Instagram Messaging
Resolved Minor
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Outage Details
Customers using Instagram Messaging channels might get error messages when sending links to customers.
The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/
Components affected
RingCentral Engage Digital Instagram synchronizationLatest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 08/11/2022 07:50AM
A fix has been implemented by Facebook's team for this issue.
We are still monitoring the situation. If you still have issues, please contact our support team.
IDENTIFIED
almost 3 years ago - at 08/10/2022 03:24PM
Customers using Instagram Messaging channels might get error messages when sending links to customers.
The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/
Latest RingCentral Engage Digital outages
Customers experienced interactions distribution interruption - about 2 months ago
Issue on Facebook channels - about 1 year ago
Issue with X/Twitter direct messages - about 1 year ago
Customers are experiencing issues with sending private messages on Twitter/X channels - over 1 year ago
Issue with Twitter/X channels - over 1 year ago
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