Outage in RingCentral Engage Digital

Messages containing links can't be sent through Instagram Messaging

Resolved Minor
August 10, 2022 - Started about 3 years ago - Lasted about 16 hours
Official incident page

Incident Report

Customers using Instagram Messaging channels might get error messages when sending links to customers. The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/
Components affected
RingCentral Engage Digital Instagram synchronization

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/11/2022 07:50AM

A fix has been implemented by Facebook's team for this issue.
We are still monitoring the situation. If you still have issues, please contact our support team.

IDENTIFIED about 3 years ago - at 08/10/2022 03:24PM

Customers using Instagram Messaging channels might get error messages when sending links to customers.
The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/

Latest RingCentral Engage Digital outages

Customers experienced interactions distribution interruption - 7 months ago
Issue on Facebook channels - over 1 year ago
Issue with X/Twitter direct messages - over 1 year ago
Customers are experiencing issues with sending private messages on Twitter/X channels - over 1 year ago
Issue with Twitter/X channels - almost 2 years ago

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