Outage in RingCentral Engage Digital

Messages containing links can't be sent through Instagram Messaging

Resolved Minor

August 10, 2022 - Started over 2 years ago - Lasted about 16 hours
Official incident page

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Outage Details

Customers using Instagram Messaging channels might get error messages when sending links to customers. The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/

Components affected

RingCentral Engage Digital Instagram synchronization

Latest Updates ( sorted recent to last )

MONITORING over 2 years ago - at 08/11/2022 07:50AM

A fix has been implemented by Facebook's team for this issue.
We are still monitoring the situation. If you still have issues, please contact our support team.

IDENTIFIED over 2 years ago - at 08/10/2022 03:24PM

Customers using Instagram Messaging channels might get error messages when sending links to customers.
The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/

Latest RingCentral Engage Digital outages

Issue on Facebook channels - 8 months ago

Issue with X/Twitter direct messages - 9 months ago

Customers are experiencing issues with sending private messages on Twitter/X channels - 11 months ago

Issue with Twitter/X channels - about 1 year ago

Issues on Engage Messaging channels - about 1 year ago

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