Outage in RingCentral Engage Digital
Major disruptions on WhatsApp APIs
Resolved Major
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Outage Details
Components affected
RingCentral Engage Digital Whatsapp synchronizationLatest Updates ( sorted recent to last )
A portion of customers may not be able to receive messages and reply through WhatsApp channels.
This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api
Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
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