Outage in RingCentral Engage Digital
Major disruptions on WhatsApp APIs
Resolved MajorIncident Report
A portion of customers may not be able to receive messages and reply through WhatsApp channels.
This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api
Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
Components affected
RingCentral Engage Digital Whatsapp synchronizationOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 10/25/2022 08:09AM
A portion of customers may not be able to receive messages and reply through WhatsApp channels.
This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api
Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
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