Outage in RingCentral Engage Digital

Whatsapp - Major disruption on outbound messages

Resolved Major
May 11, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

A portion of customers may experience issues without outbound messages on Whatsapp sources. Whatsapp teams updated their status page and are working on the issue: https://metastatus.com/whatsapp-business-api Our teams will be monitoring the situation and provide updates once we have more information.
Components affected
RingCentral Engage Digital Whatsapp synchronization

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/11/2023 05:03PM

The incident is now marked as resolved, all outgoing message traffic has now fully recovered.
If you're still experiencing issues, please reach out to our Support team.

IDENTIFIED over 2 years ago - at 05/11/2023 04:05PM

A portion of customers may experience issues without outbound messages on Whatsapp sources.
Whatsapp teams updated their status page and are working on the issue: https://metastatus.com/whatsapp-business-api

Our teams will be monitoring the situation and provide updates once we have more information.

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