Outage in RingCentral Engage Digital

Instagram API issue

Resolved Major
September 13, 2023 - Started about 2 years ago - Lasted about 20 hours
Official incident page

Incident Report

A portion of customers may experience issues with their Instagram channels. Meta teams updated their status page and are working on the issue: https://metastatus.com/graph-api Our teams will be monitoring the situation and provide updates once we have more information.
Components affected
RingCentral Engage Digital Instagram synchronization

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/14/2023 10:08AM

Our team has confirmed the issue is resolved.
If you're still experiencing issues, please add an admin to your Meta Business Manager following this process: https://www.facebook.com/business/help/1125825714110549?id=420299598837059

Please reach out to our Support team for more information.

MONITORING about 2 years ago - at 09/14/2023 07:42AM

Meta marked this incident as resolved.

Our teams are monitoring the situation to make sure synchronization resumes on all impacted channels.

IDENTIFIED about 2 years ago - at 09/13/2023 02:11PM

A portion of customers may experience issues with their Instagram channels.
Meta teams updated their status page and are working on the issue: https://metastatus.com/graph-api

Our teams will be monitoring the situation and provide updates once we have more information.

Latest RingCentral Engage Digital outages

Customers experienced interactions distribution interruption - 7 months ago
Issue on Facebook channels - over 1 year ago
Issue with X/Twitter direct messages - over 1 year ago
Customers are experiencing issues with sending private messages on Twitter/X channels - over 1 year ago
Issue with Twitter/X channels - almost 2 years ago

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