Outage in RingCentral
A portion of Contact Center customers may be experiencing latency issues, the inability to load MAX, and stuck sessions.
Resolved Minor
October 20, 2025 - Started 5 months ago
- Lasted 1 day
Incident Report
A portion of Contact Center customers may be experiencing latency and inability to load MAX and stuck sessions. RingCentral Operations teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
5 months ago - at 10/21/2025 03:36PM
RingCentral Contact Center teams have performed corrective actions to restore service. Internal testing indicates that a significant portion of affected users are no longer experiencing issues, and teams will continue monitoring to ensure ongoing recovery. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of October 21st or when a significant change in status occurs.
UPDATE
5 months ago - at 10/21/2025 01:36AM
RingCentral Contact Center teams have performed corrective actions to restore service. Internal testing indicates that a significant portion of affected users are no longer experiencing issues, and teams will continue monitoring to ensure ongoing recovery. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the morning of October 21st or when a significant change in status occurs.
UPDATE
5 months ago - at 10/20/2025 10:28PM
RingCentral Contact Center teams have confirmed that a portion of affected users are no longer experiencing impact. Additional work is being completed to fully restore services. The next update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 months ago - at 10/20/2025 06:43PM
RingCentral Contact Center teams have confirmed that Internal testing suggests that a portion of affected users are no longer experiencing impact. Additional work is being completed to fully restore services. The next update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 months ago - at 10/20/2025 03:36PM
A portion of Contact Center customers may be experiencing latency and inability to load MAX and stuck sessions. RingCentral Operations teams are continuing investigations and have engaged 3rd party resources to assist in troubleshooting. The next update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 months ago - at 10/20/2025 02:06PM
A portion of Contact Center customers may be experiencing latency and inability to load MAX and stuck sessions. RingCentral Operations teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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